Before & After School Care FAQ's
Busy Bumbles Before and After School Care and Holiday Programmes are suitable for primary school-aged children, typically 5 – 13 years old.
Our Morning session generally operate between 7:00am – 8:30am and 7:30am – 8:30am. Afternoon sessions begin at the end of the school day (generally 3:00pm) through to 4:00pm, 5:00pm or 6:00pm. Please check your local venue for available options.
Our before and after school care includes a mix of structured and free play activities, arts and crafts, sports, homework support, and fun themed days to keep tamariki engaged and happy.
Busy Bumbles programmes are developed by qualified educators, and our team includes experienced, caring staff who are police vetted and fully-trained in first aid and child safety. We ensure a safe and nurturing environment for all children.
Absolutely! BBs offers flexible booking options to suit your family’s needs, whether it’s casual or regular attendance.
We work hard to keep our pricing as affordable as possible, while maintaining the highest standards of service and care. You can view full pricing details here, or email admin@busybumbles.co.nz for a copy of our current fees list.
Yes! Busy Bumbles is an OSCAR-approved provider, meaning eligible families can apply for a WINZ subsidy to help with the cost of care.
Busy Bumbles is pleased to offer discounts to families with two or more children enrolled in the same activity. A 10% discount is applied to the care fees for the second child, and any subsequent children, in a single family unit.
We understand that delays happen! Please call our venue staff as soon as possible if you’re running late. Additional charges may apply for late pickups.
Head to our Enrolment & Booking page, or get in touch with our team to discuss your child’s needs and book a spot.
We work closely with families to accommodate special requirements, allergies and medical needs. Just let us know during enrolment so we can provide the best care possible.
Yes! We run fun, action-packed single-day programmes and provide care on teacher only days at certain Busy Bumbles venues. These vary from school to school and will be advised in school communications.
Children are welcome from other schools at most of our Holiday Programme venues, as long as there is capacity. Please contact us to check.
Holiday Programme FAQ's
Bookings made prior to the start of the holiday programme need to be paid for by the due date shown on the invoice that will be emailed to you at the time of booking. This due date will be the second to last day of the term. For any bookings made after the second to last day of the term, payment is required at the time of booking.
Yes, a surcharge is applied to credit/debit card payments. This surcharge will be added to the total cost of care and paid at check out.
Yes, payments can also be made via bank transfer. Please contact the BBs office during office hours, at the time of making your Holiday Programme booking, to request for an online bank payment to be applied to your booking.
Yes, you can. We encourage families to add money into their BBs account each week to save for Holiday Programme costs. Credits will need to be applied to your Holiday Programme booking manually, by our Accounts Manager. Please contact the BBs office during office hours, on 03 347 3031 or at accounts@busybumbles.co.nz, to request for your credit to be applied to your Holiday Programme booking.
As per our terms and conditions, you can cancel a booking within the system a week or more in advance and the booking will be removed immediately with no cost to you.
As per our terms and conditions, if one week’s notice is provided, a full refund will be given. You can cancel the booking yourself within the system and the refund will sit in your BBs account as credit to be used at a later date. If you would prefer that the money is returned to your bank account, (please note, this may take up to 48 hours), you will need to contact the BBs office during office hours, on 03 347 3031 or at accounts@busybumbles.co.nz, to arrange this.
You are welcome to request a statement of your account from Busy Bumbles at any time. Please email accounts@busybumbles.co.nz.
For subsidy customers, a deposit of 10% of the total care costs is required to secure a place in our Holiday Programmes. You can pay this via credit/debit card when making your booking. Alternatively, you can make a bank transfer or use an existing credit in your BBs account, however you will first need to contact our Accounts Manager, to arrange for these payments to be manually applied to the booking. Once the subsidy has been paid, a statement will be sent, detailing any shortfall that may exist. Any overpaid amount can be refunded to your bank account at your request.